To all the rude customers I’ve ever served as a crew member for a fastfood restaurant, this is for you:
1. “Whatever” is not an appropriate answer when the crew member asks you whether you want your meal medium or large, whether you want your burger to come with a meal or not, whether you want your drink to be diet or regular or when you are asked what sauce you would like with your meal. Answering “whatever” to an already underpaid, overworked crew member smacks of laziness and rudeness, and it says to the world that you are too lazy to think and answer appropriately.
2. Figure out what you want to order first before you go to the till. And even then make sure you have already made up your mind. Really.Queuing up for a few minutes, and not using that time to figure out what you want, as well as coming in as a group and not figuring out what you want, and when, coming up to the till, you use this time to discuss, in detail, what you want, what meal size, whether you want it with a dessert or not, the nutritional value of which, asking the crew member how much each meal will cost, or what the individual price is, and then asking the crew member to calculate said meals or estimate said meals off the top of his/her head, is stupid. The meals and individual prices are posted for you,in lights, in large letters, to see. Figure it all out before you come to the till and allow other customers to order first. In addition, if you come with your friends, or your family, make sure you get their order first before letting them sit across the room. Don’t be shouting to them across the room in the middle of ordering if they want their burgers to come with the meal, and if they do, what drinks they would like, or if they want cheese with their burgers or if they want desserts or what-not. You’re just being lazy and it’s a waste of the crew member’s time. We have better things to do – like serve other customers.
3. Crew members are not calculators. Don’t ask us stupid questions like, “If I order a burger, and a small portion of fries, but without the drink, how much would that cost?”
4. The menu is fixed. They cannot be altered at your convenience. If you want flexibility in how your meal is presented, go cook your own meal. So, don’t be asking us stupid questions like, “Can I have a burger meal with the fries and the drink, but instead of the drink, can I have the ice cream instead?” or “Can I have a burger meal with the fries and the drink, but instead of the fries, can I have the salad instead?” We know you went to school. Even if you finished only middle school, it doesn’t take a genius to know that whatever is posted on the menu in big, bright, well-lit letters, is what is available.
5. The price is fixed. We didn’t make the price. It is what it is. So when you order an ice cream for, say £ 0.59 (or roughly $1.50) and it’s different from the other restaurants, it’s probably a franchise, or it’s probably a different restaurant, or they make their own ice cream, or they get their ice cream from an expensive maker from Switzerland, we don’t know and we don’t care. As such, getting angry at us for prices that are out of our control, is inexcusable. Shame on you, stupid customers!
4. Crew members are not the restaurant.If the food is better at some other restaurant, don’t be coming to our restaurant and ordering food and complaining that the food in some other fastfood restaurant is better, or the service is better, or some such crap. If you like the food in other restaurants, then just don’t f**king to our restaurant!
5. Nothing comes for free. A fastfood restaurant is a business, like any other business. If the crew member says the sauces are not for free, or whatever, it is not. So don’t hassle us. If the meal costs £ 3.79 ($6) and you only have £ 3.75, we can’t accept your money. You don’t go to Walmart or Harrods or Primark or whatever, get a piece of clothing that costs £3.79 ($6) and ask the salesclerk if she/he can give it to you for £3.75 because that’s all you have, do you? What makes you think the fastfood price list is negotiable?
6. Eating. Yes, there are restaurant or lobby persons whose sole duty is to keep the tables, chairs, floors and restrooms clean, but for pete’s sake, do you have to be such a pig? Do you need to leave the tables like a hurricaneor a tropical cyclone just went through it? Do you need to smear the tables and chairs and floors with sauces? What kind of mouth do you have that when you eat the meat, lettuce, sauces, pickles, mustard, onions just drip onto the table? Why do you need to throw the wrappers and tissues on the floor? Did you not learn about eating and table etiquette from your parents? Is this why your kids are the same? If you can’t eat properly, then stay in your pigpen or pigsty of a home and spare us your manners.
5.Talking on your cellphone. We know you are a busy person, as evidenced by your power suit, well-polished shoes and posh accessories, but talking on your cellphone/mobile while ordering is plain rude, especially when what you are talking about with your mates or friends is the recent Britain’s Got Talent episode, or the new movie at the cinema or the latest gossip about the latest celebrity. If you intend to talk on your mobile for a longer period of time, then get out of my face and let some other starving customer order.
6. Abusing crew members is not a sport. We know you probably had a bad day. Maybe you lost millions in stocks, maybe your spouse is just about to divorce you, maybe you’re unpopular in school and you want to redeem your reputation, maybe your kids hate you, maybe you’re just being an asshole, but that is not an excuse to be angry at crew members for orders that at times are your fault not ours. Making fun of the crew member, his/her ethnicity, accent, using swear words, using a tone with us, is inexcusable. If you can’t be polite, then go somewhere else.
7. If you are a non-English speaking foreigner and you are in an English-speaking country like the UK, learn English! Don’t come to England or some other English-speaking country and not bother to learn the language, or how to pronounce certain words, and then become angry at some poor fastfood crew member whose English is better than yours, who does not understand your stupid order. If you have been here a year, it is not an excuse to have not learned other aspects of the culture,such as polite language, proper terms for certain things, appropriate behavior and so on. Other people living in the country is not expected to adjust to you foreigner. You adjust to the culture.
8. For speakers of English as a first language. Enunciate. Shame on you for growing up with English as a first language and never having learned to speak it properly! Shame on you for slaughtering its syntax and grammar!
9. Kissing, embracing, fondling each other while ordering is not allowed. While we understand how you want to show your affection to each other for everyone to see (only to break up a few days, weeks or months later), please understand that we are here to give out orders and if you can’t keep your hands off each other, and being physically affectionate with each other is more important than your burger meal, then go get a room and make a meal out of each other. There is a reason why bedrooms were invented.
10. The toilet is for relieving your bladder and sometimes, your bowels. Fastfood restaurants did not put it there so you can conduct sexual transactions in it. So, again, if you want to do it with someone, get a room. If you can’t afford it, then you shouldn’t be doing it.
11. Your underwear is meant to hide your private parts. Hence a bra is meant to conceal your bosom, and so on. Your bra is not for storing your money, which you fish out, without batting an eyelash, while paying for your order. While we understand your fears of being mugged and the importance of protecting your money, we feel that storing your money in a more hygienic way is better than storing them in areas which compete with your body parts. Plus it is just really gross.
12. Shower.We understand that your neighborhood fastfood restaurant is just a stone’s throw away from your house, and it’s alright if you come into our restaurant looking like you just woke up. In fact, we can tell from the shirt your wearing, and from the food stuck in your teeth what you had last night, but do you have to come in smelling like an unwashed dog that has been frolicking in mountains of slush and garbage? You don’t see us coming to work smelling like crap. Why shouldn’t you come smelling the same way as well?
13. Your fake gang wars are so 1990s. Notorious B.I.G. and Tupac are dead. You don’t need to prolong the gang culture. We know you are bored. Your country is so wealthy and comfortable that you have had to invent social problems, fake gang wars and assist in the increase of crimes, you know, just to spice it up a bit, but our restaurant is not your turf, or any gang turf for that matter. So don’t be scrawling your gang signs on our walls and chairs and tables. Or hogging our tables and holding your fake gang meetings there, if you are not ordering. Our chairs, trays and tables are not weapons to be used for your gang war. Also, you look stupid in jogging suits, hats and sleeveless tops. Your walk is funny – maybe if you pulled your trousers up you could walk properly. If you want to be part of a war, then go sign up in the army and request that you be assigned in Afghanistan or Iraq. We’re sure that will help you with your urges.
14. Dress appropriately.We know fastfood restaurants are not like fancy restaurants with dress codes, but that doesn’t mean you can come to our restaurant half-naked, or shirtless. We know there is a credit crunch and a recession going on, but surely you can afford to wear proper clothes? And finally,
15.“Please” is a perfectly natural way to end any request. It costs nothing and will gain you everything. You don’t even have to waste any valuable muscle, you just need to utter this one word. Conversely, saying “sorry” for a mistake you made is also not entirely bad.
See how gracious crew members will suddenly be when you start growing a brain and follow these small tips. Remember, we make the burgers. With bare hands. Your burgers are at our mercy.
An Open Letter to Rude Customers Ordering in Fastfood Restaurants in the UK: An Etiquette Guide
May 31, 2009 · Leave a Comment
To all the rude customers I’ve ever served as a crew member for a fastfood restaurant, this is for you:
1. “Whatever” is not an appropriate answer when the crew member asks you whether you want your meal medium or large, whether you want your burger to come with a meal or not, whether you want your drink to be diet or regular or when you are asked what sauce you would like with your meal. Answering “whatever” to an already underpaid, overworked crew member smacks of laziness and rudeness, and it says to the world that you are too lazy to think and answer appropriately.
2. Figure out what you want to order first before you go to the till. And even then make sure you have already made up your mind. Really.Queuing up for a few minutes, and not using that time to figure out what you want, as well as coming in as a group and not figuring out what you want, and when, coming up to the till, you use this time to discuss, in detail, what you want, what meal size, whether you want it with a dessert or not, the nutritional value of which, asking the crew member how much each meal will cost, or what the individual price is, and then asking the crew member to calculate said meals or estimate said meals off the top of his/her head, is stupid. The meals and individual prices are posted for you,in lights, in large letters, to see. Figure it all out before you come to the till and allow other customers to order first. In addition, if you come with your friends, or your family, make sure you get their order first before letting them sit across the room. Don’t be shouting to them across the room in the middle of ordering if they want their burgers to come with the meal, and if they do, what drinks they would like, or if they want cheese with their burgers or if they want desserts or what-not. You’re just being lazy and it’s a waste of the crew member’s time. We have better things to do – like serve other customers.
3. Crew members are not calculators. Don’t ask us stupid questions like, “If I order a burger, and a small portion of fries, but without the drink, how much would that cost?”
4. The menu is fixed. They cannot be altered at your convenience. If you want flexibility in how your meal is presented, go cook your own meal. So, don’t be asking us stupid questions like, “Can I have a burger meal with the fries and the drink, but instead of the drink, can I have the ice cream instead?” or “Can I have a burger meal with the fries and the drink, but instead of the fries, can I have the salad instead?” We know you went to school. Even if you finished only middle school, it doesn’t take a genius to know that whatever is posted on the menu in big, bright, well-lit letters, is what is available.
5. The price is fixed. We didn’t make the price. It is what it is. So when you order an ice cream for, say £ 0.59 (or roughly $1.50) and it’s different from the other restaurants, it’s probably a franchise, or it’s probably a different restaurant, or they make their own ice cream, or they get their ice cream from an expensive maker from Switzerland, we don’t know and we don’t care. As such, getting angry at us for prices that are out of our control, is inexcusable. Shame on you, stupid customers!
4. Crew members are not the restaurant.If the food is better at some other restaurant, don’t be coming to our restaurant and ordering food and complaining that the food in some other fastfood restaurant is better, or the service is better, or some such crap. If you like the food in other restaurants, then just don’t f**king to our restaurant!
5. Nothing comes for free. A fastfood restaurant is a business, like any other business. If the crew member says the sauces are not for free, or whatever, it is not. So don’t hassle us. If the meal costs £ 3.79 ($6) and you only have £ 3.75, we can’t accept your money. You don’t go to Walmart or Harrods or Primark or whatever, get a piece of clothing that costs £3.79 ($6) and ask the salesclerk if she/he can give it to you for £3.75 because that’s all you have, do you? What makes you think the fastfood price list is negotiable?
6. Eating. Yes, there are restaurant or lobby persons whose sole duty is to keep the tables, chairs, floors and restrooms clean, but for pete’s sake, do you have to be such a pig? Do you need to leave the tables like a hurricaneor a tropical cyclone just went through it? Do you need to smear the tables and chairs and floors with sauces? What kind of mouth do you have that when you eat the meat, lettuce, sauces, pickles, mustard, onions just drip onto the table? Why do you need to throw the wrappers and tissues on the floor? Did you not learn about eating and table etiquette from your parents? Is this why your kids are the same? If you can’t eat properly, then stay in your pigpen or pigsty of a home and spare us your manners.
5.Talking on your cellphone. We know you are a busy person, as evidenced by your power suit, well-polished shoes and posh accessories, but talking on your cellphone/mobile while ordering is plain rude, especially when what you are talking about with your mates or friends is the recent Britain’s Got Talent episode, or the new movie at the cinema or the latest gossip about the latest celebrity. If you intend to talk on your mobile for a longer period of time, then get out of my face and let some other starving customer order.
6. Abusing crew members is not a sport. We know you probably had a bad day. Maybe you lost millions in stocks, maybe your spouse is just about to divorce you, maybe you’re unpopular in school and you want to redeem your reputation, maybe your kids hate you, maybe you’re just being an asshole, but that is not an excuse to be angry at crew members for orders that at times are your fault not ours. Making fun of the crew member, his/her ethnicity, accent, using swear words, using a tone with us, is inexcusable. If you can’t be polite, then go somewhere else.
7. If you are a non-English speaking foreigner and you are in an English-speaking country like the UK, learn English! Don’t come to England or some other English-speaking country and not bother to learn the language, or how to pronounce certain words, and then become angry at some poor fastfood crew member whose English is better than yours, who does not understand your stupid order. If you have been here a year, it is not an excuse to have not learned other aspects of the culture,such as polite language, proper terms for certain things, appropriate behavior and so on. Other people living in the country is not expected to adjust to you foreigner. You adjust to the culture.
8. For speakers of English as a first language. Enunciate. Shame on you for growing up with English as a first language and never having learned to speak it properly! Shame on you for slaughtering its syntax and grammar!
9. Kissing, embracing, fondling each other while ordering is not allowed. While we understand how you want to show your affection to each other for everyone to see (only to break up a few days, weeks or months later), please understand that we are here to give out orders and if you can’t keep your hands off each other, and being physically affectionate with each other is more important than your burger meal, then go get a room and make a meal out of each other. There is a reason why bedrooms were invented.
10. The toilet is for relieving your bladder and sometimes, your bowels. Fastfood restaurants did not put it there so you can conduct sexual transactions in it. So, again, if you want to do it with someone, get a room. If you can’t afford it, then you shouldn’t be doing it.
11. Your underwear is meant to hide your private parts. Hence a bra is meant to conceal your bosom, and so on. Your bra is not for storing your money, which you fish out, without batting an eyelash, while paying for your order. While we understand your fears of being mugged and the importance of protecting your money, we feel that storing your money in a more hygienic way is better than storing them in areas which compete with your body parts. Plus it is just really gross.
12. Shower.We understand that your neighborhood fastfood restaurant is just a stone’s throw away from your house, and it’s alright if you come into our restaurant looking like you just woke up. In fact, we can tell from the shirt your wearing, and from the food stuck in your teeth what you had last night, but do you have to come in smelling like an unwashed dog that has been frolicking in mountains of slush and garbage? You don’t see us coming to work smelling like crap. Why shouldn’t you come smelling the same way as well?
13. Your fake gang wars are so 1990s. Notorious B.I.G. and Tupac are dead. You don’t need to prolong the gang culture. We know you are bored. Your country is so wealthy and comfortable that you have had to invent social problems, fake gang wars and assist in the increase of crimes, you know, just to spice it up a bit, but our restaurant is not your turf, or any gang turf for that matter. So don’t be scrawling your gang signs on our walls and chairs and tables. Or hogging our tables and holding your fake gang meetings there, if you are not ordering. Our chairs, trays and tables are not weapons to be used for your gang war. Also, you look stupid in jogging suits, hats and sleeveless tops. Your walk is funny – maybe if you pulled your trousers up you could walk properly. If you want to be part of a war, then go sign up in the army and request that you be assigned in Afghanistan or Iraq. We’re sure that will help you with your urges.
14. Dress appropriately.We know fastfood restaurants are not like fancy restaurants with dress codes, but that doesn’t mean you can come to our restaurant half-naked, or shirtless. We know there is a credit crunch and a recession going on, but surely you can afford to wear proper clothes? And finally,
15.“Please” is a perfectly natural way to end any request. It costs nothing and will gain you everything. You don’t even have to waste any valuable muscle, you just need to utter this one word. Conversely, saying “sorry” for a mistake you made is also not entirely bad.
See how gracious crew members will suddenly be when you start growing a brain and follow these small tips. Remember, we make the burgers. With bare hands. Your burgers are at our mercy.
Categories: Culture · Rants and raves · social commentary
Tagged: British Etiquette, Fastfood Restaurants, Food etiquette, Life in the UK, Manners and Customs, Ordering Etiquette, Rude customers, Stupid people